Privacy Policy

ConvertChatAI (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website convertchatai.com (the “Site”), use our AI webchat services, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are in the EU, this policy also aligns with EU GDPR principles. 

Please read this policy carefully. By using the Site or our services, you consent to the practices described.

1. Information We Collect 

We collect information in three ways:

a. Information You Provide 

  • Contact details (name, email, phone, company, website URL) via forms, demo bookings, or trials. 
  • Chat data: Messages, inquiries, or details shared with our AI agent (e.g., business needs, symptoms for healthcare demos). 
  • Billing info (if subscribing – processed securely via third-party providers).

b. Automatically Collected Information 

  • Usage data: IP address, browser type, device info, pages visited, time spent (via cookies/analytics). 
  • Chat logs: Conversations for service improvement/training (anonymised where possible).

c. Information from Third Parties 

  • Analytics providers (e.g., Google Analytics). 
  • Calendar integrations (e.g., Calendly for bookings).

We do not collect sensitive personal data (e.g., health details) unless voluntarily shared in chats – handled with extra care.

2. How We Use Your Information

We use data to:

  • Provide/improve services (e.g., customise AI agent, deliver demos/trials). 
  • Communicate (e.g., responses, updates, marketing with consent). 
  • Analyse usage (e.g., AI Insights for clients, site optimisation). 
  • Comply with legal obligations.

Lawful bases (UK GDPR): Consent (marketing), contract (services), legitimate interests (improvement/security).

3. Sharing Your Information

We share only when necessary:

  • Service providers (e.g., hosting, analytics, payment processors – under strict contracts). 
  • Legal requirements (e.g., authorities). 
  • Business transfers (e.g., merger).

No selling of data.

4. Cookies and Tracking

We use cookies for functionality/analytics. Manage preferences via browser or our cookie banner.

5. Data Security & Retention

We implement reasonable security (encryption, access controls). 

Retention: As needed for services/legal (e.g., leads 2 years, chats for training up to 1 year unless deleted).

6. Your Rights 

Under UK GDPR, you have rights to:

  • Access, rectify, erase data. 
  • Restrict/object processing. 
  • Data portability. 
  • Withdraw consent. 
  • Complain to ICO (ico.org.uk).

Contact us to exercise rights.

7. International Transfers

Data may transfer outside UK/EEA – with safeguards (e.g., standard contractual clauses).

8. Children’s Privacy

Not for under 16 – no knowing collection.

9. Changes to Policy

We may update – notified via Site/email.

10. Contact Us

Questions? Email: hello@convertchatai.com
Or: ConvertChatAI, 14 Holyhead Road, Birmingham, B20 0LT, UK